Frequently Asked Questions
How do I train my ChatNode AI Agent on my business data?
You can train your AI Agent by uploading documents, adding public URLs, and managing everything under the "Data" tab for continuous learning and improved accuracy.
Can I input text directly to train the AI Agent if I don’t have any web pages or files to upload?
Yes, you can input text directly to train the AI Agent.
Can files be uploaded to help train the AI Agent?
Yes, you can upload files in different formats such as PDF, Word, Excel, PowerPoint, and plain text files (like .txt, .csv, .json, etc.), with a file size limit of 8MB for Free and Lite plans, and 20MB for Standard and Scale plans.
How can I integrate the AI Agent into my website?
To integrate the ChatNode AI Agent into your website, log in to your dashboard, go to the 'Share' tab, copy the provided code, and paste it into your website's HTML. Then, test to make sure it works!
How long does it take to complete the training?
The training time depends on the amount of data and the complexity of the content. However, for most cases, the training process is usually completed within a few minutes, allowing you to get your AI Agent up and running quickly.
Is there a whitelabel option available for ChatNode?
Yes, get access by buying a scale plan or the 'custom domain' and 'remove powered by chatnode' addons.
How can we contact support?
You can reach out to us at contact@chatnode.ai.
How do message credits work?
Each AI response costs a certain number of message credits depending on your chosen model. Most models cost 1 message credit per response. The advanced models cost 20 message credits per response.
When are my message credits renewed?
Your message credits are renewed on the 15th of each month. Any unused credits will not carry over to the next month, so it's important to use them before the renewal date. If you run out of credits before the 15th, you can purchase additional credits or enable auto-recharge for uninterrupted service.
How do auto-recharge message credits work?
Auto-recharge adds 1,000 message credits to your account for $9 whenever your available credits fall below a threshold you set. This feature ensures continuous service without interruptions. Subscription credits renew on the 15th of each month, and any unused credits do not carry over. However, auto-recharge credits do not expire, allowing them to remain available for future use whenever needed.
What is the difference between subscription credits and auto-recharge credits?
Subscription credits renew on the 15th of each month and expire at the end of the cycle, meaning unused credits do not carry over to the next month. In contrast, auto-recharge credits are automatically added when your balance falls below a set threshold, and they don’t expire, allowing them to be used at any time in the future.
How many users can use my AI Agent?
If your AI Agent is private, only you have access to it. If you decide to make it public, anyone with the link will be able to interact with it.
How much data can I give one AI Agent?
The amount of data you can provide to one AI Agent depends on your subscription plan.
How many URLs can I use to train my AI Agent?
The Free plan allows training on up to 8 URLs, the Lite plan supports up to 150 URLs, the Standard plan up to 2,000 URLs, and the Scale plan up to 10,000 URLs.
Can I get a custom plan tailored to my needs?
Yes, we can create custom plans to meet your specific needs. Feel free to reach out or schedule a meeting to discuss a solution that works for you.
Can I add team members to collaborate on my AI Agent?
Yes, you can add team members to collaborate on your AI Agent. The number of team members you can add depends on your plan: Free and Lite plans allow 1 team member, the Standard plan supports up to 3, and the Scale plan supports up to 5 team members.
Which platforms does ChatNode integrate with?
ChatNode supports integrations with several platforms, including:
- Zendesk
- Slack
- Notion
- SharePoint
- OneDrive
- Dropbox
- Zapier
- Make Crisp
- Webhooks
You can connect these apps under the "Integrations" section in the settings.
Can I embed a AI Agent on multiple websites?
Yes, you can embed a ChatNode AI Agent to any number of sites you want visitors to interact with.
Does it work on websites that are in other languages than English?
Yes, ChatNode supports multilingual websites and can answer questions in different languages, broadening your reach to diverse audiences.
Does the user have the option to connect to a Live Agent or Talk to a Human?
Yes, this feature is available on ChatNode to provide seamless and efficient support, allowing users to connect with a Live Agent and talk to a real person when needed.
Can I modify the AI Agent’s appearance to my preferences?
Absolutely! You can easily customize the AI Agent's appearance, including colors, fonts, avatar, and welcome message, in the settings under "Appearance" tab in your dashboard.
Can I view my AI Agent's chat history with users?
Yes, you can view your AI Agent's chat history with users! Just go to the 'History' tab in your AI Agent dashboard, where you'll find all user interactions. This lets you review conversations and assess the AI Agent's performance.
Do you have a feature that allows us to check the overall statistics or performance of the AI Agent?
Yes, we offer an Analytics feature that allows you to track the overall performance of your AI Agent. You can monitor key metrics like conversations, messages, support hours saved, money saved, and user feedback through likes and dislikes. This feature helps you evaluate how well your AI Agent is performing and identify areas for improvement.
What is the auto-retrain feature and how does it work?
The " Auto Retrain" feature automatically refreshes your AI Agent's website data every 14 days, ensuring it stays up-to-date with the latest content and adjustments. You can enable or disable this feature in the settings.